Referrals - Energy Vouchers

Applications for emergency energy vouchers


WDCAB are currently able to issue emergency energy credit vouchers to clients who, through lack of funds, are struggling to meet energy costs and facing the immediate prospect of or have self-disconnected.


In order to make sure support is provided impartially and funds are distributed fairly, eligibility criteria has been defined for when an emergency energy credit voucher can be issued.


Energy vouchers are not intended as a long-term solution and should only be applied for where absolutely necessary - All clients referred for an emergency energy credit voucher must have received a benefit entitlement check first and be advised to contact their suppliers to seek assistance with managing their costs or for discretionary help.

( Updated December 2021)

Eligibility Criteria


Assistance can be provided to clients with prepayment meters who:

- have very low credit left on their meters, or are in emergency credit or have no credit in their meters at all.


 - are unable to access to statutory support (EG: Crisis Grants, benefit advances)


However, assistance cannot be provided:

- on more than three occasions (including voucher/credit provision by any other sources)


- if applications are made within the same two-week period


- if the client is not the account holder


- is not intended for the client's own personal use (IE: their own household only)


How to Apply


If you’ve identified that your client is eligible for support, please use the form on this page to apply.

If an award is granted, the client will then be sent a text message or email (depending on the client’s preference) with a code which can be realised at either a PayPoint store or Post Office store, depending on their supplier.


Due to funding restrictions we can only offer advice and assistance to West Dunbartonshire residents - if your client lives outwith the West Dunbartonshire area you will have to refer them to their local CAB.


WDCAB Office Locations

Dumbarton Office
Bridgend House
179 High Street
G82 1NW

Telephone: 01389 744690
Fax: 01389 768019

Alexandria Office
77 Bank Street
G83 0LZ

Telephone: 01389 752727
Fax: 01389 729271

Clydebank Office
Social Economy Centre
63 Kilbowie Road
G81 1BL

Telephone: 0141 435 7590
Fax: 0141 435 7591

Help us to continue our work

Each Citizens Advice Bureau in Scotland is a registered charity and raises its own funds, please contact us to find out how you can make a donation. Alternatively you can make a donation to Citizens Advice Scotland to help us support bureaux to give quality advice, deliver vital services like the Citizens Advice Consumer Service and carry out campaigning and influencing work so that those in power change things for the better.