If you live in West Dunbartonshire then wherever you are, whatever the problem, we are here to help.
West Dunbartonshire Citizens Advice Bureau provides local residents with free information and advice on a wide range of subjects. Our team of skilled and trained Advisers recognise that one problem is often linked to another so, rather than simply focusing in on one single problem, we will look at the bigger picture. By doing this we will attempt to identify and even prevent other potential problems which can stop them escalating into anything more serious.
Our volunteers and staff won’t tell you what to do – that is your choice – but we will explain your options and possible consequence you can expect if you choose a particular course of action. We want to help you take control of your situation and to get the best outcome for you.
*In response to the Coronavirus (COVID-19) crisis, we have created specific information pages which you may find useful:
COVID19 - Benefit Entitlements and ongoing claims
COVID19 - Employment Rights and advice
We offer both a drop-in service and appointments, but for anyone whose circumstances prevent them coming into the Bureau we may be able to arrange a home visit - Please see our Current News section for any changes in our service provision.
We want to give you the right advice and information as soon as possible. To help us do this, it’s useful to have information about your problem to hand when you contact us for help. What we’ll need to see or know depends on the issue but here are some examples of the kinds of things we may ask you for:
Welfare Benefits issues
Welfare Benefits check
If you would like us to check that you are receiving the benefits and tax credits to which you are entitled, please bring the following information for everyone living in your home.
Although not affiliated with WDCAB, our useful links page has details of other agencies and sources of information which may allow you to solve your query directly:
Each Citizens Advice Bureau in Scotland is a registered charity and raises its own funds, please contact us to find out how you can make a donation. Alternatively you can make a donation to Citizens Advice Scotland to help us support bureaux to give quality advice, deliver vital services like the Citizens Advice Consumer Service and carry out campaigning and influencing work so that those in power change things for the better.