Contact Us

Making Enquiries



To speak with one of our advisers, you can:


  • Call us on Freephone 0800 484 0136 (Monday to Thursday 8:30am - 4:30pm
  • Send us a message using the form below (we aim to respond within 48 hours, exc. weekends & public holidays)
  • Use our LiveChat service


We do not have a drop-in service at our office or outreach locations - We are unable to see clients who do not have a pre-arranged appointment. Details of our Appointments Policy can be found HERE



Please Note:

  • Due to funding restrictions we can only offer advice and assistance to West Dunbartonshire residents - if you live outwith the West Dunbartonshire area you will have to refer you to your local advise services 
  • Changes in our opening times, including holiday closures, are displayed in our News & Publications section - make sure to check this before contacting us. 


Send Us a Message


In order to help you, we need to keep a record of your enquiry. General Data Protection Regulations require that we obtain your express consent in order to record your details (including, but not limited to, your name, address, date of birth and full details of your enquiries).

Sensitive personal data is defined as information relating to any of the following: Race & ethnic origin; political opinions; religious beliefs; trade union membership; health & disabilities; sexual orientation; offenses or criminal records.

This information will be stored securely and will not be shared with any third party without your explicit consent.

If you work an organisation and are looking to refer a client or service-user you are working with to West Dunbartonshire Citizens Advice Bureau, please visit the Referrals section of our website.






Help us to continue our work

Each Citizens Advice Bureau in Scotland is a registered charity and raises its own funds, please contact us to find out how you can make a donation. Alternatively you can make a donation to Citizens Advice Scotland to help us support bureaux to give quality advice, deliver vital services like the Citizens Advice Consumer Service and carry out campaigning and influencing work so that those in power change things for the better.