General & Advice Enquiries

Making Enquiries

To speak with one of our advisers, you can:

Call us on Freephone 0800 484 0136

(Monday Tuesday & Thursday 8:30am - 4:30pm, Wednesday 10am - 4:30pm, Closed Friday)

Send us a message using the form below (we aim to respond within 48 hours, exc. weekends, public holidays & planned closures)

Use our LiveChat service

Please note:

We do not have a drop-in service at our office or outreach locations and are unable to see clients who do not have a pre-arranged appointment. Details of our Appointments Policy can be found HERE

Due to funding restrictions we can only offer advice and assistance to West Dunbartonshire residents - if you live outwith the West Dunbartonshire area you will have to refer you to your local advise services

Changes in our opening times, including holiday closures, are displayed in our News & Publications section - make sure to check this before contacting us.

If you work an organisation and are looking to refer a client or service-user you are working with to West Dunbartonshire Citizens Advice Bureau, please visit the Referrals section of our website.

Send Us a Message

In order to help you, we need to keep a record of your enquiry. General Data Protection Regulations require that we obtain your express consent in order to record your details (including, but not limited to, your name, address, date of birth and full details of your enquiries).

Sensitive personal data is defined as information relating to any of the following: Race & ethnic origin; political opinions; religious beliefs; trade union membership; health & disabilities; sexual orientation; offenses or criminal records.

This information will be stored securely and will not be shared with any third party without your explicit consent.

I consent: * to West Dunbartonshire Citizens Advice Bureau & Citizens Advice Scotland maintaining a record of my case (including any sensitive data) and, in line with their data retention policy, that the bureau can destroy my file after seven years. I also consent to my case being independently audited as part of the Scottish National Standards for Information and Advice Providers (SNSIAP) quality of advice assessments, and agree to being contacted for satisfaction surveys:

Name: *

Postal Address: *

Post Code: *

Email: *

Telephone:

I confirm: * that the details provided are my own, are accurate and do not relate to a third party or to make a referral on their behalf.

Subject:

Please tell us what are you looking for advice or assistance with (as much detail as possible): *

If you work an organisation and are looking to refer a client or service-user you are working with to West Dunbartonshire Citizens Advice Bureau, please visit the Referrals section of our website.

Contact Us

Making Enquiries

To speak with one of our advisers, you can:

Send Us a Message

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