We are currently looking to recruit for the following paid positions:

Training & Support Officer

£27,038 pro rata, 28hrs p.w. (pay award pending)

We are looking for a dynamic and motivated individual for this pivotal role, ideally an experienced practitioner in the advice sector with an interest in social welfare issues, to ensure that the needs of our staff, our volunteers and the Bureau are met. The successful candidate will be an effective communicator – an enthusiastic team player with excellent interpersonal skills, confident in public speaking and volunteer engagement. They will bring a natural ability to developing our people and will have experience in designing and delivering training.

With the appropriate technical skills and an enthusiasm for the work of the Citizens Advice Bureau, you will bring a strong commitment to the values and vision of this important local charity.

The post is funded initially until March 2026

Application details are set out in the Information for Applicants pack:

Closing date for applications is 12.00pm (noon), Tuesday 6th May 2025

West Dunbartonshire CAB is aware of its obligations under data protection regulations and is committed to processing your information securely and transparently. It is important that you read our Applicant Privacy Notice so that you are aware of how and why we are using your data.

About Us

Citizens Advice Bureaux are the major providers of information, advice and assistance, operating from service points that cover Scotland from the islands to the City Centres through a broad range of delivery channels. 

These Bureaux are staffed by a mixture of trained volunteer advisers and paid staff under the supervision of the manager, and provide responses to clients' enquiries covering the whole range of social issues.  Despite being a generalist service, most enquiries are concerned with matters related to problems of poverty and deprivation.

All bureaux are members of Citizens Advice Scotland (the Scottish Association of CABx), and as such must meet specific conditions of membership related to standards of service and other matters.

West Dunbartonshire Citizens Advice Bureau is wholly independent and receives its core funding from West Dunbartonshire Council, with several other funded projects running concurrently.  WDCAB is an autonomous body under the control of a local Board of Directors.  These consist of representatives of local statutory and voluntary agencies, elected members of the public, and staff representatives.

We deal with enquiries cover a wide range of social welfare issues, and clients expect high quality advice and assistance (including representation at tribunals and in Court when appropriate) on what are, at times, highly complex matters.  The main enquiries at the present time relate to problems with welfare benefits and money; employment; goods and services; housing; and family and personal situations

Applicants should be under no illusions about the extent of hard work and pressure involved in working for the CAB.  These posts demand a high level of commitment. 

If you are interested in volunteering with West Dunbartonshire CAB, please visit our dedicated page - Volunteering