We are currently looking to recruit for the following paid positions:

Role: Caseworker

Salary: £25,685 - £28,390 (commensurate with experience)

Hours of Work: 35 hours per week 

Closing Date: Friday 21st November 2025

WDCAB is the major provider of generalist advice and representation services in West Dunbartonshire.

We have an exciting new opportunity for a dynamic and enthusiastic individual to join our team. The role will involve dealing with clients, partners and third parties primarily by telephone, but also face to face (including home visits and outreach) and via digital channels. Whilst the successful candidate will provide advice and support on the full range of social welfare issues, it is anticipated that many enquiries will be a result of the Cost of Living crisis and rising energy costs. The Caseworker will therefore have experience and understanding of the welfare benefits system, budgeting and money issues and will be prepared to undergo further training to support our holistic advice service.

The successful candidate will be an enthusiastic, motivated team member with excellent interpersonal skills, the appropriate technical skills and a commitment to the work of the CAB service. Good organisational skills are essential, as is a knowledge of computer systems and their applications.

WDCAB offers excellent terms and conditions (see our recruitment pack for details). We are an inclusive employer, offering flexible and hybrid working arrangements where appropriate.

If you are interested in this position, the job description and information how to apply are in our recruitment pack.

Recruitment Pack

West Dunbartonshire CAB is aware of its obligations under data protection regulations and is committed to processing your information securely and transparently. It is important that you read our Applicant Privacy Notice in the Information for Applicants pack so that you are aware of how and why we are using your data.

About Us

Citizens Advice Bureaux are the major providers of information, advice and assistance, operating from service points that cover Scotland from the islands to the City Centres through a broad range of delivery channels. 

These Bureaux are staffed by a mixture of trained volunteer advisers and paid staff under the supervision of the manager, and provide responses to clients' enquiries covering the whole range of social issues.  Despite being a generalist service, most enquiries are concerned with matters related to problems of poverty and deprivation.

All bureaux are members of Citizens Advice Scotland (the Scottish Association of CABx), and as such must meet specific conditions of membership related to standards of service and other matters.

West Dunbartonshire Citizens Advice Bureau is wholly independent and receives its core funding from West Dunbartonshire Council, with several other funded projects running concurrently.  WDCAB is an autonomous body under the control of a local Board of Directors.  These consist of representatives of local statutory and voluntary agencies, elected members of the public, and staff representatives.

We deal with enquiries cover a wide range of social welfare issues, and clients expect high quality advice and assistance (including representation at tribunals and in Court when appropriate) on what are, at times, highly complex matters.  The main enquiries at the present time relate to problems with welfare benefits and money; employment; goods and services; housing; and family and personal situations

Applicants should be under no illusions about the extent of hard work and pressure involved in working for the CAB.  These posts demand a high level of commitment. 

If you are interested in volunteering with West Dunbartonshire CAB, please visit our dedicated page - Volunteering